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Privacy Policy

 


3D Printing Systems values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.

This privacy policy applies only to information collected online at www.3dprintingsystems.com and describes the personal information we collect about you, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy here on our website.

If you have any questions about our privacy policies please contact us via the contact information below. By using our website and/or providing information to us, you consent to this policy.

Personal information we may collect

We generally collect your personal information directly from you. For example when you subscribe to the mailing list, enter details to complete your online transaction, complete surveys, enter promotions etc... Generally the type of personal information we collect about you includes your name, e-mail address, and phone numbers, age, gender etc… if you do not give this information, we may not be able to provide goods or services to you.

Further when you visit our websites, we may collect more information about your visits, website activity and record the following information for statistical purposes:

 

Your ISP server address

Your top level domain name (for example .com, .gov, .au, .uk etc)

The pages you accessed and documents downloaded

The name of the web page directing you

The type of browser you are using

Your clicks and activity on our site

How we may use your personal information

3D Printing Systems collects personal information for the following purposes:

To process and fulfill your order, including to send you emails to confirm your order status and shipment

To communicate with you and to send you information by text, email, postal mail or other means about our products, services and promotions or the products and services of others, unless you have directed us not to contact you with promotional communications

To administer and fulfill our promotions

To help us learn more about your shopping preferences

To help us address problems with and improve our site design, products and services

To enhance your shopping experience

To analyse trends and statistics

To protect the security or integrity of our website and our business

To contact you if necessary

However, these emails and texts will always include an ‘unsubscribe’ facility, please see the section below called ‘can i make choices about receiving promotional communications?’

 

How we may disclose your personal information.

We may share your personal information in the following ways:

 

In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our logs and records.

With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information

When we team up with another company to offer or provide products, services or promotions to our customers

To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law

To protect our rights or property or those of our related companies

To enforce our terms and conditions

To act in the interest of our, or our related companies, customers or others.

Can i make choices about receiving promotional communications?

3D Printing Systems wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our web administration as described in the contact information below. You can choose to opt out of email promotional communications by clicking the ‘manage your subscription’ link in the body of the email.

 

However please be aware that you may lose any benefits associated with being subscribed to our communication systems if you opt out, without warning.

 

If contacting our web administration please be sure to include your full name and the email address you used when you registered with or made a purchase from 3D Printing Systems. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honour your request. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from 3D Printing Systems.

 

If you change your mind you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores or when you contact our web administration.

 

Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.

 

Gaining access to information we hold about you

You can review and change certain personal information related to your use of our online websites (such as your name and contact information). To access your information on the 3D Printing Systems websites, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.

We will, on request, update the personal information we hold about you unless there is an exception, which applies under the privacy act. Your request to obtain access will be dealt with in a reasonable time. 3D Printing Systems may recover from you its reasonable cost of providing you with access. If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the privacy act. Please contact us at marketing@3dprintingsystems.com

Cookies

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.

For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognise you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. Cookies may also be used to collect transaction information needed by a scrip or loyalty program to which you have authorised us to provide your personal information. 

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.

Security of your personal information.

We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure. Your personal information may be stored either in hard copy documents or as electronic data in 3D Printing Systems’s software or systems. We maintain physical security over our paper and electronic data stores and premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer system.

What about links to other websites.

Our websites may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on this page.

How to contact us

If you wish to gain access to your personal information or make a complaint about a breach of your privacy or if you have any query on how your personal information is collected or used or any other query relating to 3D Printing Systems’s privacy policy and disclosure statement, please contact us.